FAQs

Frequently Asked Questions 

Exchanges and Returns? 

Gussy Up Bow Co. does not do exchanges or returns at this time. We pride ourselves on making your items to order just the way you want them so we don't offer any restocking. We do however make all products with great care and confidence we will send a new item if a mistake is made on our end. Please email gussyupbowco@gmail.com with any concerns. 

Are your bow clips reversible?

Yes! Our clips are interchangeable. Loosen the silicone grip, pull the clip out and reinsert if you would like to change the orientation of the bow. 

The clip came out of my bow, what do I do now?

Our clips are made to come out of the bow so that it can switch from side to side. Just re-insert the clip!

How long will my order take to get to me?

All items in our shop are made to order and are processed in the order they are received.  We do our best to have orders processed within 5-7 days, but please note - if you order during a sale, it may take longer due to the high volume of orders we receive. All orders are shipped via USPS first class mail which usually takes 3-5 days. You will receive an email with a tracking number when your order is ready to ship. 

Do you offer local pickup?

Yes! There is an option at check out to select local pick up. I will email you when your order is ready. 

Can I upgrade to priority shipping?

Yes! There is an option to upgrade shipping at checkout. Please know that this does not change the processing time. 

Do you offer combined shipping?

Yes! If you place multiple orders send an email to gussyupbowco.com to have them combine and shipping refunded. 

Can I cancel my order? 

Please contact us as soon as possible and no later than 24 hours after purchase if you need to cancel your order. If your order is already shipped or in process we will not be able to cancel. 

Do you offer coupons or discounts? 

We always offer free shipping on domestic orders over $30 (no code necessary). Join our newsletter for a 10% off code or leave us a review for a discount as well.  Follow us on Instagram (@gussyupbowco) to hear about all sales and promotions.