Frequently Asked Questions
Who can I reach out to with concerns or questions about my order?
The best way to contact us about an order is by emailing us at firstname.lastname@example.org
Are your bow clips reversible?
Yes! Our bows on clips are interchangeable. Loosen the silicone grip, pull the clip out and reinsert if you would like to change the orientation of the bow.
The clip came out of my bow, what do I do now?
Our clips are made to come out of the bow so that it can switch from side to side. Just re-insert the clip!
How long will my order take to get to me?
All items in our shop are made to order and are processed in the order they are received. We do our best to have orders processed within 1-4 business days, but please note - if you order during a sale, it may take longer due to the high volume of orders we receive. All orders are shipped via USPS first class mail which usually takes 3-5 business days unless you pay for upgraded shipping at checkout. You will receive an email with a tracking number when your order is on the way to you.
Do you offer local pickup?
Yes! If you are local to Idaho Falls ID you can pick up your order. There is an option at check out to select local pick up. I will email you when your order is ready. Pick up orders take the same processing time as other orders and can be picked up after you receive an email from us at the following location-
945 Limestone Dr. Idaho Falls, ID
Can I upgrade to priority shipping?
Yes! There is an option to upgrade shipping at checkout. Please know that this does not change the processing time.
Do you offer combined shipping?
Yes! If you place multiple orders send an email to gussyupbowco.com to have them combine and shipping refunded.
Can I cancel my order?
Please contact us as soon as possible if you want to cancel your order. If your order is already shipped or in process we will not be able to cancel.
Do you offer coupons or discounts?
We always offer free shipping on domestic orders over $65 (no code necessary). Join our newsletter for a 10% off code or leave us a review for a discount as well. Follow us on Instagram (@gussyupbowco) to hear about all sales and promotions.
Do you do returns or exchanges?
Yes, here is our return policy.
How long is your processing time?
We ship every Tuesday and Thursday so our processing time takes between 1-3 business days. Busy times and sales can increase that time so follow us on IG @gussyupbowco for updates.